Terms And Conditions

1. ACCEPTANCE OF TERMS

1.1 AA NOVATECH is a partnership firm that owns and operates the website under the brand name “Quaro” (hereinafter, “we,” “us,” “our” or “Quaro”), accessible at https://www.quaro.in/ (hereinafter, “Website”). We are committed to protecting the privacy, confidentiality, and security of the personal information collected from users of the Website and our related digital services. We recognize the importance of safeguarding personal data and ensure that such information is handled responsibly and in accordance with applicable laws.

1.2 By engaging with our Services through our Website, You agree to comply with these Terms and our associated policies, including but not limited to the Privacy Policy, Shipping & Return policy and any other applicable guidelines and policies (collectively referred to as "Policies").

1.3 If You do not agree to these Terms, You must immediately discontinue the use of the Website and related Services. Continued use of the Website signifies Your acceptance of any updates or modifications to these Terms.

1.4 We may modify these Terms from time to time at our sole discretion, and such modifications shall be deemed incorporated into these Terms by reference. By accessing, browsing, or using our Services, You explicitly consent to receive communications from the Company or its authorized representatives regarding matters related to our Services. The Company reserves the exclusive right to change, modify, add, or remove these Terms or any associated Policies without prior notice. It is Your responsibility as a User/Customer to periodically review the Terms and Policies to stay informed of any updates or changes.

2. ACCEPTANCE & SCOPE OF SUPPLY

1.1. The Seller is engaged in the business of manufacturing, sourcing, and selling household and lifestyle products, including items for kitchen use, sports & outdoors, home & life accessories, kids’ products, and other consumer goods (“Products”), and the Customer wishes to purchase such Products directly from the Website.

1.2. By placing an order on the Website, the Customer agrees to these Terms, which, together with any order confirmation issued by the Seller, constitute a legally binding agreement between the Customer and the Seller.

1.1. Placing an order on the Website signifies the Customer’s unconditional acceptance of these Terms, which shall prevail over any contrary or additional terms that may be proposed by the Customer.

1.2. The Seller agrees to supply and deliver the Products as described in the order confirmation (“Orders”), at the prices stated on the Website at the time the order is placed, subject to availability.

1.3. The quantities, specifications, and pricing of the Products shall be as confirmed in the Orders confirmation. All orders are subject to product availability and prevailing market conditions at the time of delivery.

3. ORDER CONFIRMATION AND PAYMENT

2.1. Payment for Orders shall be made in full at the time of placing the order on the Website, using the accepted online payment gateways or, where applicable, Cash on Delivery (“COD”).

2.2. For Orders placed via COD, the full payment shall be made immediately at the time of delivery of the Products.

2.3. In the event that payment is not successfully received through the Website’s accepted payment methods, the Seller reserves the right to cancel or withhold the Order until full payment is received.

4. ORDER MODIFICATIONS

3.1. No modifications or changes to an Order are permitted once it has been placed on the Website. All Orders are final upon confirmation.

5. DELIVERY OF ITEMS

4.1. Orders shall be delivered to the Customer at the address provided during order placement on the Website. No physical documents are required for delivery. The Seller handles the delivery of Products using its chosen logistics partners, and once the Products are dispatched from the Seller’s premises, the Customer assumes responsibility for safe receipt.

4.2. The Seller shall only be liable for manufacturing defects in the Products or damage occurring during transit. Any such defect or damage shall only be acknowledged by the Seller after its inspection, as the Seller undertakes all reasonable measures to ensure safe delivery and inspects all items prior to shipping. The Customer is required to provide evidence of any alleged manufacturing defect or transit damage, including clear photographs or videos, sent to the official email address provided on the Website, for the Seller’s review and acknowledgment.

4.3. The shipping and return of Products shall be governed separately by the Seller’s Policies, available on the Website. The Customer agrees to review and comply with these Policies in addition to these Terms.

4.4 Delivery timelines shall depend on the Customer’s delivery location and the availability of the Seller’s logistics partners, and may be affected by site readiness, logistics constraints, or other circumstances beyond the Seller’s control.

6. INSPECTION & ACCEPTANCE

5.1. The Customer is requested to visually inspect the Products upon delivery.

5.2. Upon receipt, all responsibility for the Products is deemed to be transferred to the Customer, except for manufacturing defects or damage occurring during transit, which shall be subject to the Seller’s acknowledgment after inspection.

5.3. Any claims for shortages, loss, or damage not reported to the Seller with supporting evidence, including photographs or videos sent to the official email provided on the Website, at the time of delivery or immediately upon discovery, shall be deemed waived and will not be entertained.

5.4. The Seller reserves the right to reject any claims that are not properly submitted or fall outside these Terms.

7. REFUNDS & REPLACEMENTS

6.1. All refunds, replacements, and related processes shall be governed separately by the Seller’s Policies, which are available on the Website. The Customer agrees to review and comply with that policy in addition to these Terms.

8. PRODUCT HANDLING INSTRUCTIONS

7.1. Kitchenware & Cookware: Avoid abrasive scrubbers, wash and dry thoroughly and prevent direct flame on non-flame-safe items.

7.2 Food Storage & Drinkware: Clean the Products before first use, secure lids to prevent spills and avoid high heat unless specified.

7.3. Cleaning & Household Items: Keep the Products away from children and pets and handle sharp edges carefully.

7.4. Baby & Personal Care Products: Follow age-specific guidance mentioned in the Products, clean regularly and avoid direct heat exposure.

9. FAIR TRADE PRACTICES

The Seller and the Customer shall conduct all dealings in a fair, honest, and ethical manner and in compliance with all applicable laws, regulations, and fair-trade practices.

10. INTELLECTUAL PROPERTY

The Customer acknowledges that all content available on the Website, including but not limited to product designs, descriptions, images, branding elements, logos, trademarks, trade names, and any proprietary information or trade secrets of the Seller, are the exclusive intellectual property of the Seller. Such intellectual property shall not be copied, reproduced, distributed, disclosed, misused, or used for any commercial purpose without the prior written consent of the Seller.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Seller’s total liability, if any, shall be limited to the value of the specific Order placed by the Customer. The Seller shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the Website, Products, or Services.

12. FORCE MAJEURE

The Seller shall not be held liable for any delay or failure in performance of its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural calamities, acts of God, transport or logistics disruptions, governmental actions, pandemics, strikes, labor disputes, or any other force majeure events.

13. NOTICES

All official communications regarding Orders, modifications, refunds, or disputes should be sent to the following email address or as mentioned in the Website, any communications sent to any other address or number may not be considered valid.

AA NOVATECH-Shed no D1, KSSIDC Industrial area sagar road,

Shed No : D1, KSSIDC Industrial Area,

Sagar road, B H Road,

Shivamogga, KA, 577204, IN

Email address: support@quaro.in

Customer Support No. :+91 9634996342

14. GOVERNING LAW & JURISDICTION

10.1 Arbitration: Any dispute, controversy, or claim arising out of or in connection with these Terms, payments, or breach thereof, shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by sole arbitration appointed by mutually by the Customer and the Seller. The decision and award of the arbitrator shall be final and binding on both the Customer and Seller.

10.2 The seat and venue of arbitration shall be Shivamogga, Karnataka and the arbitration proceedings shall be conducted in the English language.

10.3 Subject to the arbitration clause above, the courts at Shivamogga, Karnataka, shall have exclusive jurisdiction for all matters arising out of or in connection with these T&Cs.

15. MISCELLANEOUS

These Terms form an integral and binding part of every Order placed on the Website. Any waiver of any provision of these Terms shall be valid only if made in writing by the Seller. If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.