Refund policy

Last updated: 16 March, 2026.

AA NOVATECH is a partnership firm that owns and operates the website under the brand name “Quaro” (hereinafter, “we,” “us,” or “our”), accessible at https://www.quaro.in (hereinafter, “Website”). This Return and Return Policy explain the terms and conditions related to the return and refund of Products purchased through the Website (hereinafter, this “Policy”). By placing an Order (defined hereafter) on the Website, you agree to this Policy.

1. DEFINITIONS

For the purposes of this Return and Refund Policy, the following terms shall have the meanings set forth below:

1.1 “User” or “You” means any individual who accesses, browses, or places Orders on the Website.

1.2 “Products” means any goods, items, or digital content offered, listed, or sold by us through the Website.

1.3 “Orders” means any request placed by a User through the Website for the purchase of Products, including the submission of personal information required and payment-related Information required to process, confirm, deliver, or manage the Orders.

1.4 “Service Provider” means any third-party entity or individual engaged by us to perform services on its behalf, including but not limited to delivery, logistics, payment processing, or technical support.

1.5 “Delivery” means the shipment and receipt of Products from us or our Service Providers to the User’s specified address. For the purposes of this Policy, it includes all aspects of shipping such as processing, handling, and transportation of Products.

1.6 “Return” means the process of sending a Product back to us or its authorized Service Provider for refund, replacement, or exchange as permitted under this Policy.

1.7 “Refund” means the reimbursement of the purchase price of a Product to the User through the original payment method or another method as determined by us.

2. RETURNS AND REFUNDS

2.1 Eligibility for Returns:

Returns may only be requested in the event of verified manufacturing defects or damage occurring during transit. All claims are subject to our verification and acceptance. Users must provide photographic or video evidence of the defect or damage to support the claim. We reserve the right to inspect the submitted evidence and approve or reject the claim at our discretion.

2.2 Replacement and Refunds: Upon approval of a valid return claim:

a. We shall first provide a replacement of the same Product, subject to availability. Replacement shall be the primary remedy for verified manufacturing defects or in-transit damage.

b. If we are unable to provide a replacement, we shall process a refund to the User using the original payment method or another method as determined by us.

c. The timeframe for completion of a refund may vary depending on the payment provider. Shipping or delivery charges, if any, are generally non-refundable, unless the return arises from a verified manufacturing defect or in-transit damage.

2.3 Non-Returnable Products:

We do not accept returns, exchanges, or provide replacements for Products under the following circumstances:

a. Change in color, size, style, or design, including minor variations from product images or descriptions.

b. Perceived differences between the Product received and the images, illustrations, or descriptions on the Website.

c. Products damaged due to improper use, handling, or storage by the User.

d. Products that are perishable, consumable, or otherwise marked as non-returnable on the Product Website page.

e. Any other reason not related to a verified manufacturing defect or in-transit damage.

2.4. Each Product listed on the Website is accompanied by carefully curated images, descriptions, and specifications. By placing an Order, Users acknowledge and accept that minor variations may occur due to display devices, lighting, production tolerances, or other factors, and such differences do not constitute valid grounds for a return, exchange, or refund.

2.5 Procedure for Returns:

a. Users must contact us through the official channels listed on the Website within 3–7Business Days from the date of delivery to initiate a return.

b. We will provide instructions for returning the Product. Users are responsible for ensuring that returned Products are securely packaged to prevent further damage.

c. All return claims are subject to our verification and approval, based on the evidence submitted by the User.

3. ADDITIONAL TERMS

3.1 We reserve the right to refuse any return or refund claim that does not comply with this Policy.

3.2 Users are responsible for providing accurate information during checkout, including delivery address and contact details.

3.3 Claims related to damages during transit must be reported immediately upon delivery inspection.

3.4. This Policy does not affect any statutory rights that may apply to Users under applicable consumer protection laws.

4. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Policy or our data practices, please contact us:

AA Novatech

Shed no D1, KSSIDC Industrial area sagar road,

Shed No : D1, KSSIDC Industrial Area,

Sagar road, B H Road ,

Shivamogga, KA, 577204, IN

Email: support@quaro.in

Phone: +91 9634996342

5. GOVERNING LAW AND JURISDICTION

5.1 This Policy is governed by and construed in accordance with the laws of India.

5.2 Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in Shivamogga, Karnataka, India.