Privacy policy
AA NOVATECH, a partnership firm operating under the brand name Quaro ("we", "us", "our", or "Quaro"), owns and operates the website https://www.quaro.in/ ("Website").
We are committed to protecting the privacy, confidentiality, and security of the personal information collected from users of our Website and related digital services. This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information.
This Policy applies only to information collected through the Website and does not apply to information collected through offline channels or third-party websites, platforms, or services that are not owned or controlled by us.
Our data handling practices are designed to comply with applicable laws, including:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023
Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021
General Data Protection Regulation (GDPR), where applicable
By accessing or using the Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Website and its services.
1. DEFINITIONS
Cookies
Small data files placed on your Device by the Website to enhance user experience, remember preferences, and collect analytical information.
Device
Any electronic device, including a computer, smartphone, tablet, or similar equipment used to access the Website.
Information
Any data provided by you directly or automatically collected through your use of the Website, including communications, enquiries, feedback, and usage-related data.
Personal Data
Information relating to an identifiable individual, directly or indirectly, including names, contact details, identifiers, or other information collected through the Website.
Website
https://www.quaro.in/ including all pages, features, and digital services operated by Quaro.
Service Provider
Any third-party entity engaged by Quaro to perform services such as payment processing, logistics, analytics, marketing, or IT support.
Usage Data
Data automatically collected regarding Website usage, including IP address, browser type, pages visited, session duration, and technical information.
Orders
Requests placed by Users through the Website for purchasing Products.
Products
Goods, items, or digital content offered by Quaro through the Website.
User / You
Any individual who accesses, browses, or uses the Website.
2. COLLECTION OF INFORMATION
2.1 Information Provided Voluntarily
When you access or use the Website, including when placing an Order or contacting us, we may collect Personal Data such as:
Full name
Email address
Phone number
Billing address
Shipping address
Any other information voluntarily provided by you
If you subscribe to promotional communications, we may send updates regarding Products, offers, and Website-related information. You may unsubscribe at any time using the unsubscribe link or by contacting us directly.
2.2 Information Collected Automatically
When you visit the Website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Time zone
Pages visited
Time spent on pages
Website interaction data
We may use Cookies and similar technologies to improve functionality, analyze performance, and enhance user experience.
3. SHARING OF INFORMATION
We share Personal Data only in limited and lawful circumstances.
3.1 With Your Consent
Information may be shared where necessary to process Orders, arrange deliveries, process payments, or provide requested services.
3.2 With Service Providers
We may share necessary information with trusted third parties including:
Delivery and logistics partners
Payment gateway providers
IT service providers
Analytics providers
Customer support providers
These entities are required to maintain confidentiality and use the information only for authorized purposes.
3.3 Legal and Regulatory Compliance
We may disclose information where required by law, court order, regulatory authority, or governmental request.
3.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, Personal Data may be transferred as part of the transaction.
3.5 Third-Party Services
Third-party providers may collect and process information according to their own privacy policies. Once redirected to a third-party website or platform, this Privacy Policy no longer applies.
4. PAYMENT INFORMATION
Payments made through the Website are processed by authorized third-party payment service providers.
We do not store complete card details, CVV numbers, or sensitive payment credentials.
Payment information is encrypted during transmission.
Transactions are processed in compliance with applicable security standards, including PCI-DSS requirements where applicable.
5. COOKIES AND TRACKING TECHNOLOGIES
We use Cookies and similar technologies to:
Improve Website functionality
Remember preferences
Analyze Website traffic
Enhance user experience
You may manage or disable Cookies through your browser settings. Disabling certain Cookies may affect Website functionality.
By using the Website, you consent to the use of Cookies as described in this Policy.
6. CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time.
Any changes will become effective immediately upon publication on the Website. Material changes will be communicated through appropriate notices on the Website.